Terms of Service — Promptly
Effective date: 3 August 2026
Last updated: 3 August 2026
Welcome to the Terms of Service (these “Terms”) for Promptly (“Promptly”, “we”, “us”, or “our”). These Terms govern your access to and use of the Promptly mobile applications, websites, cloud portal, APIs made available as part of the consumer/cloud product, and any related content, tools, features, and functionality (collectively, the “Services”).
Please read these Terms carefully. They include important information about your legal rights. By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not understand or agree to these Terms, do not use the Services.
For purposes of these Terms, “you” and “your” means you as a user of the Services. If you use the Services on behalf of a company or other entity, “you” includes that entity, and you represent that you are authorized to bind the entity to these Terms.
1. Acceptance and definitions
1.1 Acceptance. Accessing, registering for, or using the Services constitutes acceptance of these Terms.
1.2 Related policies. Your use of the Services is also subject to our Privacy Policy and Refund Policy, available in the app, at the Cloud portal (/portal/privacy, /portal/refund), and on our public legal pages (privacy.html, refund.html).
1.3 Input and Output. As part of the Services, you may submit prompts, text, files, settings, or other materials (“Input”). The Services may use artificial intelligence and related tools to generate transformed prompts, suggestions, or other results (“Output”). Input is treated as “Your Content” under these Terms.
2. Eligibility and accounts
2.1 Eligibility. You must have legal capacity under applicable law to enter into these Terms. Where local law requires a higher minimum age for online services, that higher age applies. The Services are not directed to children below the minimum age required by applicable law.
2.2 Account registration. Certain features require an account. You agree to provide accurate, complete, and up-to-date information and to keep your credentials confidential. You are responsible for all activity under your account.
2.3 Security. You must notify us promptly at agsolutions.devs@gmail.com if you suspect unauthorized access to your account. We are not liable for losses arising from your failure to safeguard account credentials, except where required by applicable law.
2.4 Prior removals. You may not create an account if we previously suspended or terminated your access for breach, unless we give written permission.
3. The Services
3.1 Description. Promptly provides prompt processing, formatting, optimization, and related productivity features for working with AI systems. Features may include mobile and cloud conversion, history, connected tools, subscriptions, and related utilities. Functionality may evolve over time.
3.2 AI-generated Output. Output may be incorrect, incomplete, biased, or unsuitable for your purpose. You are solely responsible for reviewing Output before relying on it or using it with third-party systems. Do not treat Output as professional advice (including legal, medical, financial, or investment advice).
3.3 Your responsibilities for Input. By submitting Input, you represent that you have all rights, licenses, and permissions needed to submit it and to allow us to process it to provide the Services. You must not submit Input that violates law, third-party rights, or these Terms.
3.4 Similar Output. Due to the nature of generative AI, other users may receive Output that is similar or identical to yours. You agree that such independently generated Output may be used by those users.
3.5 Beta features. We may offer experimental or beta features. Beta features are optional, may be unstable, and are provided “as is”. Use them at your own risk.
3.6 Service changes and availability. We may modify, suspend, or discontinue features. We do not guarantee uninterrupted or error-free availability.
4. Subscriptions, billing, and refunds
4.1 Plans. The Services may include free and paid plans (such as Pro and Ultra) with different limits and features. Plan details are described in the app, pricing pages, or Cloud portal.
4.2 Merchant of record. Paid subscriptions may be processed by a third-party merchant of record or payment provider (for example Paddle or another provider we designate). Their checkout terms and tax handling may also apply.
4.3 Renewals. Paid subscriptions renew automatically for successive billing periods unless you cancel before the renewal date through the available cancellation controls in the app, account settings, or provider portal.
4.4 Price changes. We may change pricing or plan features with notice as required by law. Changes typically apply from the next renewal or as otherwise stated in the notice.
4.5 Free plan. The free plan does not require payment and is not subject to refunds.
4.6 Refunds. Except where required by applicable law or stated in our Refund Policy, payments for subscription periods are non-refundable, and we do not provide partial refunds for unused time after a charge is processed. See the Refund Policy for details.
4.7 Taxes. Fees may be exclusive or inclusive of applicable taxes depending on the payment provider and your location. You are responsible for amounts charged according to the checkout terms presented at purchase.
4.8 Failed payments. If a payment fails, we may suspend paid features until payment is successfully processed.
5. Privacy Policy
Our Privacy Policy explains how we collect, use, store, share, and protect personal data when you use the Services. Review it in the app, at /portal/privacy, or on our public privacy page (privacy.html).
6. License and acceptable use
6.1 License to you. Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services for their intended purpose.
6.2 Restrictions. Except where applicable law prohibits these restrictions, you may not:
(a) reverse engineer, decompile, or attempt to extract source code from the Services, except to the extent expressly permitted by law;
(b) interfere with, disrupt, or overload the Services or related systems;
(c) attempt unauthorized access to accounts, data, or systems;
(d) introduce malware or other harmful code;
(e) scrape, harvest, or systematically extract data from the Services using automated means without our prior written consent, except for ordinary use of documented APIs within rate limits;
(f) use the Services for fraud, abuse, infringement of third-party rights, or unlawful content generation;
(g) bypass usage limits, security controls, or billing mechanisms;
(h) misrepresent Output as solely human-authored where disclosure is required by law or platform rules;
(i) use the Services in any way not permitted by these Terms.
6.3 Commercial use. You may use the Services for your internal business purposes unless a specific plan or feature states otherwise. You may not resell, sublicense, or provide the Services as a competing hosted service without our written agreement.
7. Mobile applications
7.1 Device and network. You are responsible for your device, operating system, connectivity, and any carrier or data charges incurred while using the app.
7.2 App Store terms (Apple). If you download the app from the Apple App Store, you acknowledge that these Terms are between you and Promptly, not Apple. Apple has no obligation to provide maintenance or support for the app. To the maximum extent permitted by law, Apple has no warranty obligation for the app beyond any refund of the app purchase price (if any) that Apple may provide under App Store rules. Apple is not responsible for addressing claims relating to the app or your possession/use of it, including product liability, regulatory, or consumer protection claims, or intellectual property infringement claims. Apple and its subsidiaries are third-party beneficiaries of these Terms solely as they relate to your use of the app obtained from the App Store and may enforce those rights.
7.3 Other stores. If you obtain the app from Google Play or another store, you must also comply with that store’s applicable terms. The store operator is not a party to these Terms except as required by that store’s rules.
8. Ownership, Feedback, and Your Content
8.1 Our intellectual property. The Services, including software, branding, UI, documentation, and related materials (excluding Your Content), are owned by us or our licensors and are protected by intellectual property laws. No rights are granted except as expressly stated in these Terms.
8.2 Feedback. If you provide feedback, ideas, or suggestions (“Feedback”), you grant us a perpetual, worldwide, royalty-free right to use Feedback for any purpose without obligation to you.
8.3 Your Content. As between you and us, you retain rights in Your Content. You grant us a worldwide, royalty-free, transferable, sublicensable license to host, store, process, transmit, display, and modify Your Content as needed to operate, secure, improve, and provide the Services, including generating Output and using subprocessors (such as hosting and AI providers).
8.4 Output ownership. Subject to third-party model/provider terms and applicable law, and excluding our underlying Services and models, you may use Output for your lawful purposes. We do not claim ownership of your Input.
8.5 Removal. We may remove or restrict Your Content or Output when we reasonably believe it violates these Terms, law, or third-party rights, or poses a security or abuse risk.
9. Third-party services and materials
The Services may rely on or link to third-party providers, including authentication, hosting, analytics, payment/merchant-of-record providers, connected developer tools, and AI model providers. Third-party services are subject to their own terms and privacy policies. We are not responsible for third-party content, availability, or acts, except where required by applicable law. Availability and quality of AI Output may vary based on third-party systems.
10. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES OR ANY OUTPUT WILL BE ACCURATE, COMPLETE, SECURE, UNINTERRUPTED, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.
Some jurisdictions do not allow certain warranty exclusions. In those jurisdictions, the above exclusions apply only to the fullest extent permitted by law, and mandatory consumer rights remain unaffected.
11. Limitation of liability and indemnification
11.1 Limitation. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
11.2 Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) FIFTY EURO (EUR 50) OR THE LOCAL-CURRENCY EQUIVALENT.
11.3 Consumer rights. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence where such exclusion is prohibited, or mandatory consumer protections.
11.4 Indemnification. To the extent permitted by law, you will defend and indemnify us against claims, damages, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Services, or Your Content, except to the extent caused by our willful misconduct or where prohibited by mandatory law.
12. Suspension and termination
12.1 By you. You may stop using the Services at any time and may delete your account where that option is available.
12.2 By us. We may suspend or terminate access immediately if you materially breach these Terms, create security or abuse risks, fail to pay fees when due, or if we are required to do so by law. We may also discontinue the Services with reasonable notice where practicable.
12.3 Effect. Upon termination, your right to use the Services ends. Sections that by their nature should survive (including ownership, disclaimers, limitations of liability, indemnification, and governing law) will survive.
13. Changes to these Terms
We may update these Terms from time to time. We will update the “Last updated” date and, for material changes, provide notice through the Services, email, or other reasonable means where required by law. Continued use of the Services after the effective date of updated Terms constitutes acceptance where permitted by law. If you do not agree, you must stop using the Services and cancel any paid subscription according to the Refund Policy and cancellation controls.
14. Export and compliance
You must comply with applicable export control, sanctions, and other trade laws. You may not use the Services if you are prohibited from receiving software or online services under applicable law.
15. Governing law and general terms
15.1 Governing law. These Terms are governed by the laws applicable to the operator of Promptly, without prejudice to mandatory consumer protections in your country of residence. If you are a consumer in the European Economic Area, United Kingdom, or another jurisdiction with mandatory consumer rules, you retain any non-waivable rights under those rules. Court venue will be determined in accordance with applicable law.
15.2 Severability. If any provision is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
15.3 Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets.
15.4 Entire agreement. These Terms, together with the Privacy Policy and Refund Policy, form the entire agreement between you and us regarding the Services and supersede prior conflicting terms on the same subject.
15.5 No waiver. Failure to enforce a provision is not a waiver of that provision.
15.6 Language. Where we provide translations of these Terms, the English version controls in case of conflict, except where mandatory local law requires otherwise.
16. Contact
Questions about these Terms or the Services:
Email: agsolutions.devs@gmail.com
Cloud portal: https://promptconverter.fly.dev