Privacy Policy - Promptly
Effective date: 5 May 2026
Updated date: 5 May 2026
1. Overview
This Privacy Policy explains how Promptly collects, uses, stores, shares, and protects personal data when you use our applications, websites, and related services.
2. Contacts
email: agsolutions.devs@gmail.com
3. Scope of this policy
This policy applies when Promptly acts as a data controller for consumer and account-level product use. If an organization provides your account and controls data on your behalf, that organization remains responsible for its own privacy notices.
4. Categories of personal data
Depending on your usage, we may process identity and account data (such as email, display name, and language), subscription and billing metadata, support communications, technical and diagnostic logs, usage events, and prompt inputs/outputs.
5. AI-specific processing
Promptly uses AI providers to transform and optimize prompts. Inputs and outputs may be processed by infrastructure and AI sub-processors strictly to provide requested functionality, improve reliability, enforce safety policies, and investigate abuse. We limit data access by role and apply contractual safeguards.
6. Sources of data
We collect data directly from you, automatically from your device and service usage, from payment and authentication partners, and from connected tools you explicitly authorize.
7. Purposes of processing
We process data to operate the service, authenticate users, personalize language/settings, process subscriptions, prevent fraud and abuse, enforce legal terms, provide support, maintain security, troubleshoot incidents, and improve product quality.
8. Legal bases
Where required by applicable law, we rely on contract performance, legitimate interests, legal obligations, and consent (for example where optional features require it).
9. Sharing and disclosure
We may share data with hosting providers, analytics vendors, payment processors, authentication vendors, customer support tools, security monitoring providers, and AI inference providers. We may also disclose information when required by law, to protect rights and safety, or as part of a merger/acquisition transaction.
10. International transfers
Your data may be processed in countries other than your own. When required, we implement appropriate transfer safeguards (such as contractual protections and equivalent technical/organizational controls).
11. Retention and deletion
We retain personal data only for as long as necessary for service delivery, security, legal compliance, and accounting. Retention periods vary by data type and legal requirement. Data is deleted or anonymized when no longer required, subject to backup and legal hold constraints.
12. Security controls
We use layered technical and organizational security controls, including encrypted transport, access control, least-privilege access, logging and monitoring, incident response procedures, secure development practices, and periodic security review.
13. Your privacy rights
Depending on your jurisdiction, you may have rights to access, correction, deletion, restriction, objection, portability, and consent withdrawal. To exercise rights, contact us by email. We may request identity verification and may decline requests where permitted by law.
14. Children
Promptly is not directed to children under the minimum age required by applicable law. If you believe a child has provided personal data, contact us and we will investigate and take appropriate action.
15. Policy updates
We may update this Privacy Policy to reflect product, legal, or operational changes. Material updates will be communicated through product channels or official communication channels.
16. Contact
email: agsolutions.devs@gmail.com